CONTACT / BAD IDEAS WELCOME
Contact Us
Questions about an order, a product, shipping, returns, or something broken on the site? Send it here.
THE QUESTIONS THAT KEEP SHOWING UP
QUICK ANSWERS
Where do I check an order?
Use the account link when customer accounts are enabled. Your Shopify order confirmation and account are the source of truth for order status.
Where are shipping and return rules?
Use the Shipping Policy and Refund Policy links in the footer. Those Shopify policy pages control the actual store terms.
What should I include in a product question?
Send the exact product name or paste the product-page URL so the item is easy to identify.
I found something broken on the site.
Choose “Site problem” above and tell us what page you were on, what you clicked, and what happened.