Shipping policy

SHIPPING POLICY

We ship orders using the delivery methods and rates shown at checkout. Available shipping services, destinations, and charges can vary based on the items in your order and the delivery address.

ORDER PROCESSING
Orders are prepared for shipment as quickly as reasonably possible. Processing time is separate from carrier transit time. During holidays, product launches, high-volume periods, severe weather, or other unusual conditions, processing or delivery may take longer.

SHIPPING RATES AND DELIVERY OPTIONS
Available shipping methods and charges are calculated or displayed at checkout before you place your order. If a shipping method is not offered for your address, we do not currently offer that service or destination for the items in your cart.

TRACKING
When tracking is available, tracking information will be sent using the contact information provided with the order. Tracking can take time to update after a carrier receives a package.

DELIVERY ESTIMATES
Any delivery date or transit estimate is an estimate, not a guarantee. Once a package has been accepted by the carrier, delays caused by the carrier, weather, transportation disruptions, customs, incorrect addresses, or other events outside our control may affect delivery.

ADDRESS ACCURACY
Please review your shipping address carefully before completing checkout. Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing.

MULTIPLE SHIPMENTS
Orders containing multiple items may occasionally arrive in separate packages or at different times.

LOST, DAMAGED, OR MISDELIVERED PACKAGES
If an order arrives damaged, an incorrect item is delivered, or tracking indicates a delivery problem, contact us through our Contact page as soon as possible and include your order information and relevant photos when applicable. We will review the situation and, when appropriate, work with the carrier or provide the available resolution.

ORDER CHANGES OR CANCELLATIONS
We begin processing orders promptly. Changes or cancellations are not guaranteed after an order is submitted. Contact us as soon as possible if you need assistance.

QUESTIONS
For shipping questions, use our Contact page at /pages/contact.