Refund policy

REFUND POLICY

We want purchases from Just FN Cool Sh*t to arrive as expected. The policy below explains how return requests, damaged items, and refunds are handled.

30-DAY RETURN REQUEST WINDOW
Unless an item is excluded below or marked final sale, you may request a return within 30 days after delivery.

RETURN ELIGIBILITY
To be eligible for a return, merchandise must generally be unused, unworn, unwashed, in the same condition in which it was received, and include original packaging, tags, or accessories when applicable. Proof of purchase or an order number may be required.

STARTING A RETURN
Contact us through /pages/contact before sending anything back. If the return is approved, we will provide return instructions and the correct return address. Items sent back without prior authorization may not be accepted.

NON-RETURNABLE ITEMS
For health, safety, and product-integrity reasons, certain items cannot be returned unless they arrive damaged, defective, or incorrect. These may include:
- Perishable goods, food, beverages, sauces, mixes, snacks, or other consumable products.
- Personalized, customized, or made-to-order products.
- Gift cards.
- Personal-care or hygiene-sensitive goods, when applicable.
- Items specifically marked final sale or non-returnable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly through /pages/contact. Include your order number and clear photos when possible so we can review the issue and determine the appropriate resolution.

RETURN SHIPPING
Unless the return is the result of an incorrect, damaged, or defective item for which we accept responsibility, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable except where required by law or when the error is ours.

REFUNDS
After an authorized return is received and inspected, we will notify you of the approval or rejection of the refund. Approved refunds are issued to the original payment method. Banks and payment providers may require additional time to post a refund after it has been issued.

EXCHANGES
The fastest way to obtain a different item, size, or variation is normally to request a return for the eligible item and place a new order once the return is approved. Contact us if you need help determining the best option.

CANCELLATIONS
Orders begin processing quickly, so cancellation is not guaranteed. Contact us as soon as possible if you need to request a cancellation.

CONSUMER RIGHTS
Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.

QUESTIONS
For return or refund questions, contact us through info@justfncoolshit.com